Though this is not the mainaspect in order to distinguish a dependable hosting supplier from a bad one and a reseller from an actual supplier, being able to call and talk to a live person is a sign that you are not using the services of a one-person company and that you will be able to get in touch with somebody whenever you're looking for assistance. The telephone support for hosting services may vary from general to expert, therefore the issues which can be resolved with a call differ depending on the service provider. In the general case, these issues are simpler and include billing or 1st level technical issues as more complex tasks generally require a support ticket where both you and the sysadmins can track what is going on with a particular situation. However, the option to phone call your provider can save you lots of time and efforts for the multitude of small things which will eventually appear at the time you manage your website hosting account.
Phone Support in Hosting
We know that the option to communicate with a live representative is very important, that's why we have three support lines globally (USA, UK and Australia) and you can reach us over the phone for fourteen hours every day. In case you consider purchasing one of our Linux hosting packages, for example, you'll be able to give us a call and find more about our solutions before placing your order in order to make sure that we cover all of the system requirements for your websites. Following your purchase, you can contact us about all of the sales and billing difficulties you may have, or get any kind of general or basic tech info that you need. We have aimed to find the balance between phone and ticket support, so for strictly technical issues you'll have to use our ticketing system, which will make it easier to track the communication as well as any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server packages that we offer feature live phone support for fourteen hours every day. If you hesitate which plan will be suitable for your web sites, you would like to find out more about the plan's specs or you'd like to have any other kind of information about our services, you can call any of the local phone numbers that we have in the U.S.A., the United Kingdom and Australia and our support representatives will assist you. If you currently own an account, you'll be able to get in touch with us about general and sales issues, although we are often able to assist with a large number of technical issues as well. For entirely technical troubles you'll have to use our in-built ticketing system where the correspondence between you and our tech support crew will be in one place, which is the best option in case the problem needs extra time to be resolved or it has to be escalated to our sysadmins.