Client Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Time Guarantee

  • Every single assistance request you submit to us will be replied to within maximum one hour. If for any reason whatsoever your ticket or e–mail calls for additional assistance from a server administrator, we will timely forward it and leave a note to let you know that your issue is being worked on. If you take advantage of the Optional Managed Services package, any of the server management tasks included there will be executed at a time of your choosing.

  • Top quality support service

  • An Excellent Help Desk Service

  • Our technical support team will be at your disposal 24x7 should you need help while working with the Web Control Panel or with any of the apps that we have pre–installed for your convenience on the dedicated server. What is more if you require help tackling the ordinary administration tasks on your server, you can order the Optional Managed Services package, which includes data backup hard drive space, Operating System updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and rebooting procedures, etcetera.

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Web Control Panel was pre–installed for every Linux dedicated servers hosting package. Among its functionalities is a very useful integrated knowledgebase that will walk you step by step on all the operations that you can carry out. Most of the educational articles in addition video versions that demonstrate all the operations that you can perform in a highly illustrative manner. You will find all the how–to articles and the video tutorials in the top right corner of each Web Control Panel section.