If you are a website owner, a problem could always occur and it doesn’t automatically have to be connected with the hosting service. For instance, something might go wrong when you update a web-based application or some vital data could be modified or deleted unintendedly. No matter what the essence of the problem is, you will have to contact the respective client service staff and request them to recover a backup or to help you fix the problem that you’re confronting. How timely they will do it will determine the time that your websites will be inaccessible. For particular websites such as social networking websites or web shops, an elongated downtime duration too often means lost visitors and cash. With that being said, it’s pretty important to use the services of a web hosting company that provides not only a very good tech support service, but also a quick one.
One-Hour Response Guarantee in Hosting
With a hosting from our company, you can forget about waiting for hours and hours, or even a whole day, to obtain a reply to a trouble ticket or an email. Irrespective of when you get in touch with us, we’ll assist you within maximum 1 hour with any technical and pre-sales inquiries that you may have. In reality, our real response time hardly ever surpasses 20 to 30 minutes. Since we’re available to you 24x7x365, you will always get support in a timely manner and we realize just how crucial this is in the digital age. As soon as you contact us, we will answer your questions. If you chance upon any technical problem, we will cope with it for you, or we will provide you with all the needed information in case there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we realize how essential it is to obtain timely assistance, we promise that you won’t ever need to wait for more than an hour to obtain an answer to any trouble ticket that you open from your semi-dedicated server CP. Actually, you’ll rarely have to wait around for more than 20-30 minutes and this is valid for any enquiry regardless of its nature – billing, technical or general. Also, our client and tech support staff is working 24 hours a day, 7 days a week, 365 days a year, which implies that even in case you submit a ticket during holidays, you will always get an instant response, which will include the answer to an enquiry, the solution to a predicament or the info needed to sort out an issue yourself – in case there’s something that you have to do on your end. If you use our services, you will never need to waste a whole day awaiting an answer like you would with lots of other hosting companies.