A ticketing system is the most widespread communication channel that web hosting providers offer to their customers. It is usually part of the billing account and is the most effective way to solve a problem that requires a certain amount of time to examine or that needs to be escalated to a server admin. In this way, all comments supplied by either side will be stored in the same place in the event that someone else needs to work on the problem in question and the information in the ticket will be available to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, which means that you’ll have to log in and out of no less than 2 accounts to do a certain task or to get in touch with the hosting company’s help desk team. In case you desire to manage a couple of domain names and each one is hosted in a different account, you’ll have to use an even larger number of accounts simultaneously. Besides, it might take considerable time for the provider to respond to your ticket.